gtg99's Privacy Policy

1 Introduction & Scope of Policy

gtg99 is a trusted online gaming platform offering a range of entertainment services for users in Bangladesh, including live casino, slot games, and cricket betting. We take the privacy of our users seriously and are committed to protecting their personal information.

This Privacy Policy ("Policy") clearly explains the following: what information we collect, how that information is used, under what circumstances it may be shared with third parties, and how you can maintain control over your data.

This Policy applies to the gtg99 website (https://gtg99.lat) and all services under it. No person under the age of 18 may use this platform, and we do not knowingly collect information from minors. This service is intended for users aged 21 and above only.

2 Information We Collect

We collect information in two main ways — what you provide directly, and what is automatically gathered through your use of the site.

2.1 Information You Provide

When you create an account or use our services, we may collect the following information:

• Full name and date of birth
• Email address and mobile number
• Documents required for identity verification (national ID card, passport, etc.)
• Financial transaction details — deposit and withdrawal records via bKash, Nagad, Rocket, or bank transfer
• Records of communications with our support team

2.2 Automatically Collected Information

When you browse or use our platform, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Pages visited and time spent on the site
• Information collected via cookies and similar tracking technologies
• Gaming activity logs — betting, win/loss history, and transaction history

2.3 Cookie Policy

gtg99 uses cookies to improve your browsing experience, remember your preferences, and ensure security. You can control cookies at any time by changing your browser settings, though disabling cookies may limit some site functionality.

3 Purpose of Data Use

We use collected information only for lawful and transparent purposes. Details are explained below:

3.1 Account Management & Service Delivery

• Creating, verifying, and maintaining your account
• Processing deposits and withdrawals — via bKash, Nagad, Rocket, and bank transfer
• Providing bonuses, rewards, and promotional offers
• Determining your tier and benefits under the VIP program
• Providing customer service and technical support

3.2 Security & Compliance

• Identity verification and fraud prevention
• Complying with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements
• Account security and prevention of unauthorized access
• Adhering to applicable laws and regulations

3.3 Service Improvement

• Improving platform performance and user experience
• Planning and implementing new games and services
• Displaying personalized content based on user preferences
• Identifying and resolving technical issues on the platform

4 Data Sharing & Disclosure

gtg99 does not share your personal information with any third parties except in limited and specific circumstances. Information may be shared in the following cases:

4.1 Service Provider Partners

Necessary information may be shared with selected third-party technology and service providers who help operate our services. This includes payment processing organizations (bKash, Nagad, Rocket, and banking partners), cybersecurity service providers, and technology infrastructure partners. These parties may use information only for specific tasks and are bound by confidentiality agreements with us.

4.2 Legal Obligations

We may be legally required to disclose necessary information in response to a court order, judicial process, or a valid request from a government authority. In such cases, we aim to disclose as little information as possible.

4.3 Fraud & Abuse Prevention

If a user is suspected of fraudulent activity or violates the platform's terms and conditions, information may be shared with relevant authorities or other service providers for the purposes of necessary investigation.

5 Data Retention & Security

5.1 Retention Period

We retain your information for as long as your account is active or as needed to provide services. Even after account closure, information may be retained for as long as required to meet legal obligations, resolve disputes, or enforce our policies.

5.2 Security Measures

gtg99 applies industry-standard security measures to keep your personal and financial information safe:

• All data transfers are secured using SSL (Secure Socket Layer) encryption technology
• Sensitive information is stored in encrypted form
• Firewalls and security measures are in place to prevent unauthorized access to servers and databases
• Regular security audits and vulnerability assessments are conducted
• Only authorized personnel among our staff have access to personal information

6 Your Rights & Controls

You have the following rights over your personal information:

6.1 Right to Access

You may request a copy of the information we hold about you at any time. We will respond to your request within a reasonable timeframe.

6.2 Right to Rectification

If any information stored in your account appears incomplete or incorrect, you may request that it be corrected or updated. In many cases, you can update information yourself from your account settings.

6.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. Please note, however, that some information may be required to be retained due to legal obligations or legitimate business purposes.

6.4 Right to Restrict Processing

You may request restrictions on the use of your information in specific cases, such as during a dispute about the accuracy of the data.

6.5 How to Submit a Request

To exercise any of the rights mentioned above, please contact our support team: [email protected] — we are available to respond 24/7.

7 Marketing & Communications

When you register on our platform, you can indicate your preference for receiving promotional emails, bonus notifications, and other marketing communications. If you do not wish to receive such communications in the future:

• Click the "Unsubscribe" link at the bottom of any email
• Change your notification preferences from your account settings
• Contact our support team directly: [email protected]

Please note that even if you opt out of promotional communications, you will continue to receive important account-related notifications (such as security alerts and transaction confirmations). These notifications are essential for service delivery.

8 Third-Party Links & Services

The gtg99 platform may occasionally contain links to third-party websites or services. These external sites have their own privacy policies for which we are not responsible. We strongly recommend that you read their privacy policies before visiting these sites.

Our payment partners (bKash, Nagad, Rocket, and banking organizations) are governed by their own privacy policies. Information provided on their platforms during financial transactions will be subject to the respective organization's policy.

9 International Data Transfers

Where necessary for operating our services, your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that internationally recognized data protection standards are upheld.

Wherever your information is processed, the protections described in this Privacy Policy will always apply. We obtain guarantees from third-party service providers that they will maintain your information with an equivalent level of protection.

10 Policy Changes & Updates

gtg99 reserves the right to update this Privacy Policy from time to time. When significant changes are made to the Policy, we will:

• Update the "Last Updated" date at the top of this page
• Send a notification of the changes to your registered email
• Display a notice on the platform for significant changes

Continued use of our services after the latest update will be considered acceptance of the revised policy. We therefore recommend reviewing this page from time to time.

11 Responsible Gaming & Data Protection

gtg99 is committed to responsible gaming. We may use information collected about your gaming habits to identify potentially problematic behavior and provide assistance where needed.

If you ever feel that your gaming habits are getting out of control, please contact our support team. To learn more about responsible gaming, visit our Responsible Gaming page.

12 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please do not hesitate to contact us. Our data protection team handles all requests with the utmost attention and confidentiality.

• Email: [email protected]
• Live Chat: Available 24/7 (Bengali & English)

We generally respond to all privacy-related requests within a reasonable timeframe. Urgent security matters receive the highest priority.