General Questions
Answers to all your questions about gtg99
Deposits, withdrawals, account verification, casino games, and support — find answers to everything on your mind, all on this page.
It is normal to run into questions or issues when using gtg99. Whether you are new or an existing member — from depositing money into your account to understanding live casino games, or from submitting documents to reaching out to support, this FAQ page covers everything in detail. The questions are organized by category, so finding the answer you need is straightforward.
Q&A Directory
Support Questions
Yes, the gtg99 support team is active 24 hours a day, 7 days a week. There are no breaks on holidays or at night — whenever a problem comes up, help is available. Reach out any time via live chat or email according to Bangladesh Standard Time (UTC+6).
gtg99 has two support channels. First, live chat — speak directly with an agent from within the site. Second, email — for complex matters, you can write in detail to [email protected]. No other channels are available beyond these two.
The gtg99 support team provides service in both Bengali and English. The option to communicate in Bengali has been kept in mind for the convenience of Bangladeshi players, so there is no need to worry about a language barrier.
Having a few details ready before reaching out via live chat or email helps get a resolution faster. These are: your registered email address or username, the approximate time the issue occurred, a reference ID or screenshot of any transaction involved, and a brief description of the problem. The more detail you provide, the faster it gets resolved.
Emails are replied to as quickly as possible, but live chat is the most effective option for immediate assistance. An agent connects directly in the chat and works to resolve the issue right away. For urgent matters, live chat is the better choice.
Deposits
The minimum deposit at gtg99 is ৳200. This applies to all payment methods — bKash, Nagad, Rocket, or bank transfer — the limit stays the same regardless of the method used. You can start with a small amount and move forward at your own pace.
After logging into your account, go to the deposit section and select bKash. Send the specified amount to the bKash number shown, then fill in your own bKash number and transaction ID in the form. If the details are correct, the balance will be added to your account within a short time. If there is any issue, let us know via live chat.
gtg99 does not impose any additional charges on deposits. However, your mobile wallet (bKash, Nagad, Rocket) or bank may charge a small transaction fee under its own terms — that falls under the respective service's conditions and is not within gtg99's control.
At the moment, four payment methods are available at gtg99: bKash, Nagad, Rocket, and bank transfer (including Dutch-Bangla Bank, Islami Bank, and other major Bangladeshi banks). No methods beyond these four are currently accepted.
After making a deposit, the balance usually appears within a short time, but occasionally a network delay may cause a slight wait. If the balance does not appear after 15–20 minutes, contact live chat or [email protected] with a screenshot and transaction ID of the transfer. The support team will verify and resolve it quickly.
Verification & Documents
Account verification is primarily for your own protection. It ensures that no one else can open an account in your name and that funds reach the right person at the time of withdrawal. It is part of maintaining the platform's overall security and fair play.
Verification is usually requested at the time of the first large withdrawal or when unusual activity is detected on an account. In some cases, documents may also need to be submitted after registration to fully activate an account. The support team will provide instructions via email or chat at that time.
For identity verification, a National ID card (NID), passport, or driving licence is generally accepted. For address verification, a utility bill or bank statement may be requested. Images must be clear and legible — blurry images are not accepted.
Yes, this is important. The name registered on your gtg99 account must exactly match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, the withdrawal process may be held up and additional verification through support may be required.
Yes, gtg99 keeps all personal documents and information protected through SSL encryption. Documents are used solely for the purpose of identity verification and are not shared with third parties. See the site's privacy policy for more details.
Casino & Table Games
In a live dealer game, a human dealer handles cards or dice in a video stream broadcast live from a real studio. You watch on screen and place your bets within a few seconds. As long as your internet connection is active, you can experience the feel of a casino from home.
In Baccarat there are two hands — Player and Banker. You bet on either one or on a Tie. The hand whose total points are closest to or equal to 9 wins. A 10 and face cards (J, Q, K) carry zero value; all others carry their face value.
Yes, both games are available in the gtg99 casino. In Teen Patti, each player receives three cards and the best hand wins. In Andar Bahar, a joker card is revealed and players bet on whether the next card of the same value will fall on "Andar" (inside) or "Bahar" (outside). Simple rules, fast rounds.
The bet limits vary for each table game and can differ from game to game. Generally there are tables for players with different budgets — from low-stake tables up to high-limit tables. The specific limits are displayed next to each table in the game lobby.
Live dealer games generally do not have a demo mode because they are broadcast live. However, some slot games can be played in demo mode. To find out more about the demo options available at gtg99, check the platform's game lobby or ask via live chat.
gtg99 carries content from multiple leading game providers, including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, Ezugi, and many more. A wide collection of games suited to the preferences of different types of players is available on the same platform.
Still have a question?
Our support team is ready around the clock — get help any time in Bengali or English.